This policy explains how the Australian Livestock Export Corporation Ltd (LiveCorp, we, us, our) ABN 88 082 408 740 collects, uses, stores, and discloses personal information.
We are committed to protecting your privacy and handing your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles (APPs), associated regulations, and the 2024 amendments to the Privacy Act.
By visiting LiveCorp’s website or providing LiveCorp with your personal information, you consent to your personal information being collected, stored, used and disclosed in accordance with this Privacy Policy, and as otherwise permitted under the Privacy Act.
By providing personal information to LiveCorp about any other person, you agree that:
you have informed that person of this Privacy Policy and obtained any consent required under the Privacy Act or the APPs
LiveCorp may contact that person without notifying you
LiveCorp may disclose to that person your identity, if reasonably necessary in the circumstances.
Personal information
In this policy, the term “personal information” has the meaning given to it in the Privacy Act.
Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable. The information or opinion does not have to be true or recorded in a material form.
Sensitive information
LiveCorp does not generally collect any sensitive information as that term is used in the Privacy Act (including any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information).
LiveCorp will only collect sensitive information where required by law or with consent. If LiveCorp holds any sensitive personal information, that information will only be used and disclosed by LiveCorp for the purpose for which it was provided.
If LiveCorp asks for sensitive information, we will explain the reason for this.
The personal information which LiveCorp collects and holds depends on the nature of your interaction with us and may include:
your name and contact details (such as your phone number, address and email address)
details about your livestock and business operations relevant to LiveCorp programs
membership or industry affiliation information
other information such as bank details, dietary requirements or information from your résumé if we require these details for responding to a job application
photographs or video recordings (e.g. at events).
We will ordinarily identify at the time of collecting your personal information which specific types of information we require to facilitate your interaction with LiveCorp.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to assist you by providing information, delivering services and/or including you in LiveCorp programs and activities.
LiveCorp generally only collects personal information if you choose to provide it, for example:
in person
over the telephone
by post or email
via LiveCorp's website
when you use LiveCorp's services and applications (including LIVEXCollect)
by completing any LiveCorp form, application or survey (online or hard copy).
However, there may be occasions when LiveCorp collects your personal information from someone else, such as:
third parties assisting us with sponsorships, training programs, events, surveys, research
jointly-run programs or events with other Research and Development Corporations or consultants
publicly available sources
your employer (if they are a member, supplier or stakeholder).
You do not have to provide your personal information to LiveCorp but, if you do not provide the information requested, LiveCorp may not be able to manage your membership or provide you with its services.
There are many aspects of our website which can be viewed without providing personal information.
We collect anonymous browsing information such as:
browser type, version and language
operating system
pages viewed and page access times
referring website address.
LiveCorp uses this information only for analytics and to improve our website. It is used on an anonymous basis and is not used it to personally identify you.
However, for access to support features for eligible industry members, you are required to provide personal information. This may include, but is not limited to, a unique username and password, your name, contact details and records of your dealings with us. When logged in as an eligible industry member, in addition to the information with respect to your browsing described above, we may also collect information by which we can identify the pages of our website that you visit, what you download from the website and how often you visit the website. We may use this information to improve our website, products or services.
LiveCorp uses the personal information that it collects for the purposes for which it was provided for its legitimate business purposes and to fulfil its legal obligations.
Where LiveCorp documents request personal information, LiveCorp will state the general purposes for its use and to whom it may be disclosed, and the main consequences, if any, if the information is not provided.
LiveCorp’s general purposes may include:
providing services and responding to your enquiries (including user support services related to our website)
administering LiveCorp's programs and dealing with stakeholders
enabling your use of LiveCorp's services and applications (including LIVEXCollect)
keeping LiveCorp's members, exporters and relevant members of the public informed of LiveCorp’s business, the services that it provides and issues relating to the livestock export industry
conducting specific projects in which you have chosen to participate
to assess job applications
administering events
managing your membership with LiveCorp
sending you newsletters, updates, and industry information (where you have opted in or would reasonably expect to receive it).
You may opt out of any marketing communication any time.
Generally, LiveCorp will obtain consent before disclosing any personal information, other than as specified in this policy or as notified to you. Such consent may be given expressly, or it may be implied by conduct.
Some of the information that you provide to us will be published in documents or databases that will be readily accessible to the public or made available to the public on request. This includes information contained in the register of members.
Depending on the service, your personal information may be disclosed to:
LiveCorp's related entities and representatives for the purpose of LiveCorp’s business only
external service providers (e.g., IT hosting, cloud storage, mailing houses, security providers, training organisations)
eligible industry members via industry-only website features
specialist advisers to LiveCorp who have been engaged to provide LiveCorp with legal, administrative, financial, insurance, research, marketing, consulting, or other services
training and development organisations we have partnered with, if you have enrolled in any of our training and development programs
government and regulatory authorities, and other parties where required or permitted by law
your referees (if you have applied for employment with us)
any other person authorised, implicitly or expressly.
LiveCorp contracts with service providers, some of which are located overseas (including in the United States and any countries whitelisted by the Minister under the 2024 Privacy Act amendments). As such, your personal information may be provided to those third parties for purposes that include data storage and the use of cloud-based enterprise resource management.
Where we disclose your personal information to parties located overseas, LiveCorp takes reasonable steps to ensure overseas recipients handle the personal information in accordance with the Australian Privacy Principles, are subject to privacy protections similar to those in Australia, and only access the information necessary for the contracted purpose.
The security of information we collect is very important to us. We have implemented security measures including:
access controls to our premises
role-based access controls and authentication mechanisms
internet firewalls and network monitoring
encryption of data in transit and at rest where appropriate
staff privacy and security training
retaining personal information only for as long as necessary.
LiveCorp will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for LiveCorp's business purposes and it is permissible by law to do so.
LiveCorp will notify you and the Office of the Australian Information Commissioner (OAIC) if your personal information is involved in a data breach that is likely to result in serious harm. This includes:
promptly assessing suspected data breaches to determine if they are likely to result in serious harm
notifying affected individuals and the OAIC as soon as practicable, including details of the breach, the information involved, and recommended steps for affected individuals.
taking steps to contain, mitigate, and remediate any data breach.
If you believe your personal information has been involved in a data breach, please contact us immediately using the details provided in this policy.
LiveCorp does not generally collect any sensitive information. LiveCorp will only collect sensitive information where required by law or with consent. If LiveCorp holds any sensitive personal information, that information will only be used and disclosed by LiveCorp for the purpose for which it was provided.
If LiveCorp asks for sensitive information, LiveCorp will explain the reason for this at its collection.
You have a right to request access to your personal information. In some cases, the law allows us to refuse a request (such as if it would affect the privacy of someone else). We will tell you the reason if we do not provide access to your information. You may also request corrections to personal information that we hold if you believe that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
Please let us know by calling or emailing us on the contact details provided below. We may request that you put your request in writing for security reasons.
Providing information to you is important to us. As part of this service, we may use your personal information to identify a product or service that you may be interested in. We may with your consent, use the contact details you have provided to contact you from time to time whether by phone, email, SMS or post to tell you about products or services that we believe may be of interest to you.
You can opt-out of receiving direct marketing communications from us at any time by contacting us directly or by using the unsubscribe facility in the electronic communication you receive.
If you have any questions, concerns or complaints about the way in which we have handled your personal information under the Australian Privacy Principles of the Privacy Act 1988 (Cth), please contact us on the below contact details. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and information. If you have raised a complaint, we usually respond in writing within 28 days, although we may need to ask you for more information to consider your complaint. If a complaint will take longer than 28 days to investigate, we will let you know the likely time for our response. We will notify you in writing of the outcome of the investigation.
If you are not satisfied with LiveCorp's determination, you can contact LiveCorp to discuss your concerns or contact the Australian Privacy Commissioner via www.oaic.gov.au.
LiveCorp may amend this policy from time to time, and the amended policy will be published on LiveCorp’s website. Please review LiveCorp's website periodically for changes to this policy. Your continued use of LiveCorp's website or services or provision of further personal information to LiveCorp once this policy has been amended constitutes your acceptance of the amended policy.
LiveCorp welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 02 9929 6755
Email: livecorp@livecorp.com.au
Last updated: 24 November 2025